Sentiment evaluator: Assess emotional tone in customer messages
Use the sentiment evaluator to easily compile feedback, rank sentiments, and improve customer experience in your service and support efforts.
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Comprehensive sentiment evaluation for enhanced customer insights
Uncover emotional tone in customer feedback
User-friendly text input for accurate analysis
Our app allows you to enter customer feedback seamlessly, ensuring a straightforward experience. By simply inputting text through various fields, you'll receive precise emotional tone analysis, empowering your team to understand customer sentiments better and tailor responses effectively.
Detailed customer information gathering
Capture essential details like customer name, ID, and feedback date to enhance the context of each sentiment analysis. This comprehensive data collection ensures that you never overlook critical information necessary for effective customer insights and actionable intelligence.
Flexible feedback categorization for improved clarity
Input feedback within specific categories such as product, service, or support. This organized approach means that when analyzing sentiment, it’s easier to pinpoint areas requiring attention or improvement—ultimately enhancing the overall customer experience strategy.
Sentiment rating enhancement for actionable insights
Assign a sentiment rating on a scale from 1-5 as you input customer feedback. This feature simplifies the evaluation process by quantifying emotional tones which aids in prioritizing higher concern areas based on clear metrics.
Additional comments field for in-depth understanding
Utilize the option for additional comments or suggestions from customers. This allows your team to gather qualitative insights alongside quantitative data, resulting in a richer understanding of customer sentiments and tailored strategies.
Follow-up action indicator for proactive management
With an option to indicate whether follow-up action is required (Yes/No), streamline your response protocol by identifying urgent cases needing immediate attention. This feature empowers your team to act promptly based on analyzed feedback insights.
Additional information
Best for: Customer Experience Analyst, Voice of the Customer Specialist, Feedback and Insights Coordinator, Customer Feedback Analyst, Customer Experience Manager