Interaction quality evaluator: Assess calls and propose performance improvements
Optimize call performance with the interaction quality evaluator, featuring data entry for quality ratings, issues, and improvement suggestions.
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Maximize call quality with precise evaluations
Elevate your customer service standards effortlessly
Comprehensive call data input for accurate assessments
Our web app allows you to enter essential call details such as date, time, agent name, customer name, and call duration. By capturing this vital information, the evaluation process achieves the accuracy it needs to drive meaningful improvements in customer interactions.
Flexible call quality rating system
Users can rate call quality on a scale of 1-5. This flexible rating system offers a clear, quantifiable measure of performance that helps identify areas needing enhancement and facilitates consistent monitoring over time.
Identifying specific issues for targeted improvements
Input specific issues identified during calls into our streamlined form. This feature enables users to capture detailed insights into call challenges, allowing teams to pinpoint weaknesses and tailor enhancement strategies effectively.
Propose improvement recommendations with ease
Easily enter improvement recommendations alongside evaluations. This feature fosters a proactive approach to resolving issues by enabling Quality Assurance professionals to suggest actionable steps aimed at elevating overall service quality.
Additional observations for holistic reviews
The inclusion of an additional comments section allows evaluators to provide unique insights beyond structured inputs. This captures qualitative nuances that contribute to a comprehensive assessment of agent performance and customer experience nuances.
Additional information
Best for: Call Quality Analyst, Customer Service Quality Specialist, Process Improvement Analyst, Call Center Quality Assurance Supervisor, Quality Assurance Process Improvement Consultant