Customer interaction analysis tool: Summarize call performance insights

The customer interaction analysis tool helps improve call quality by tracking customer interactions, issues, and feedback effectively.

An office scene featuring a professional analyzing call performance data.

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Comprehensive insights for call quality assurance

Unlocking performance potential in customer interactions

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User-friendly text input interface

Easily enter essential call data, including customer name, agent name, issue description, and more. This intuitive input process ensures that Quality Assurance Specialists can quickly and efficiently log critical information without any hassle.

Customer service team analyzing customer feedback insights in a collaborative workspace

Detailed performance summaries

Gain valuable insights into call quality with our summarization tool. Users can input quality scores and feedback summaries to analyze performance effectively, allowing Customer Service Managers to identify trends and areas for improvement in their team’s interactions.

Person using a computer in a bright office, focusing on performance improvement.

Action plan development tools

Seamlessly create actionable plans based on performance analysis. With fields dedicated to follow-up dates and action plan details, Call Center Supervisors can strategize effective solutions tailored to each unique situation, enhancing overall service quality.

Summarizing customer feedback during a collaborative meeting in a modern office setting

Customizable notes section

Document additional insights directly within the app using a customizable notes section. This feature allows Customer Experience Analysts to add relevant observations and context that support thorough evaluations during the quality assurance process.

VoIP Call Performance Advisor scene with analysts reviewing call metrics in a customer service setting

Date and time tracking for accountability

Input call dates and times to maintain a comprehensive timeline of interactions. This feature supports Call Quality Analysts in conducting in-depth assessments over specific periods, ensuring consistent tracking of performance metrics across the board.

Additional information

Best for: Quality Assurance Specialist, Call Quality Analyst, Action Plan Coordinator, Customer Service Quality Manager, Call Center Performance Analyst

Published:
byModernIQs