Escalation Management

All apps

Customer support agent analyzing data for escalation management.

Escalation threat recognizer

Discover the escalation threat recognizer to streamline customer suppo...

Escalation threat recognizer: Recognize language patterns indicating possible escalation
A person analyzing customer messages on a computer in a modern office.

Customer concern insight generator

The customer concern insight generator helps manage customer issues ef...

Customer concern insight generator: Generate insights on escalation potential from messages
Two customer support representatives discussing escalation phrases in an office setting.

Support escalation detector

The support escalation detector helps you identify and manage customer...

Support escalation detector: Identify phrases that signify escalation needs
A customer service representative evaluating customer words using a laptop in an office setting.

Trigger phrase evaluator

The trigger phrase evaluator helps customer service teams identify esc...

Trigger phrase evaluator: Evaluate customer words for possible escalation indicators
A modern office scene depicting an escalation manager using a Follow-Up Outcome Generator tool.

Follow-up outcome generator

Use the follow-up outcome generator to track customer issues, outcomes...

Follow-up outcome generator: Create follow-up tasks based on escalation results
Busy office scene depicting a team member managing escalations using a computer.

Priority escalation notifier

The priority escalation notifier helps you manage and track escalated....

Priority escalation notifier: Notify team of high-priority escalations and outcomes
Outcome Analysis Generator in use by two professionals in an office setting focused on escalation management.

Outcome analysis generator

The outcome analysis generator helps customer service teams manage and...

Outcome analysis generator: Analyze and report on escalation trends and outcomes
Team analyzing escalation case data in a modern office setting.

Escalation history compiler

The escalation history compiler helps customer service teams log and.....

Escalation history compiler: Compile and display the history of escalated cases
Team meeting discussing feedback on escalated customer service cases.

Case resolution feedback

Use case resolution feedback to manage escalations, gather outcomes, a...

Case resolution feedback: Collect and summarize feedback on escalated cases
Escalation specialist working at a desk, creating case summaries.

Escalation summary creator

The escalation summary creator helps customer service teams document a...

Escalation summary creator: Generate brief summaries of escalation cases
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